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LiveVox U-CRM

How It Works

Key Benefits of LiveVox’s Unified CRM Our purpose-built CRM syncs information across systems to keep the customer at the center of every interaction. A unified place to create better customer experiences Design a data model that fits your specific business needs with simplified 3rd-party integrations that allow you to easily incorporate all upstream and downstream data, avoiding repetitive, tedious, and oftentimes unnecessary tasks. Empower agents to personalize each interaction Allow agents to drive faster and more personalized conversations by arming them with an enriched agent desktop that includes an omnichannel inbox alongside full customer contact and interaction history. Simplify campaign creation Implement campaigns that incorporate consent, channel preferences, customer insights, and performance history across channels in a unified platform with drag-and-drop flows for quick execution.

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#Connectivity
#Customer Service & CX

Categories

#Connectivity
#Customer Service & CX

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