Previous
Nextiva Logo

Nextiva IVR & Virtual Agents

How It Works

Advanced IVR incorporates the latest telephony advancements that help companies enhance the customer experience and elevate the brand value for their company by connecting with their customers in new ways: Voice Commands Enable callers to route themselves (e.g. “Connect me to Tech Support”). Text-to-Speech Quickly convert text to human-like speech for customizing call flow scripts. Voice Biometrics Verify callers by their voice imprint instead of answers to security questions (e.g. mother’s maiden name, make of the first car, and so on) to enhance secure authentication. Natural Language Process (NLP) Leverage Google Cloud and IBM Watson technology to turn mundane interactions between callers and the Virtual Agent into more natural conversational interactions. Payment Card Industry Data Security Standard (PCI DSS) Level 1 Compliance Securely manage credit card payments while protecting customer privacy and avoiding heavy fines for non-compliance.

Gallery

Categories

#Connectivity

Socials

Support

[email protected]

Website

Similar To Nextiva

Altice Internet Services

The time you spend waiting on installation, outages, and maintenance is time taken away from your customers, employees, and business. That’s why Altice Business has built Lightpath Internet on a 100% fiber network that we own, operate, and maintain ourselves. We provide a MEF-CECP-certified connection right to your building, with flexible options that deliver exactly what your business needs — and simple scalability to grow into the future. Choose from Metro-Ethernet and Optical Transport options ranging from 20Mb to 10Gb, plus features including Internet Redundancy and Backup Power. Every option includes 24/7 coverage from our local technicians and phone support — all on one simple, predictable bill.