Your success is our priority The Premier Success Plan offers Okta's fastest technical support and the most personalized level of engagement from an assigned Customer Success Manager (CSM). - Our CSMs are Okta Certified Professionals and will work with you to develop and achieve a customized success plan for your organization. - You’ll also get access to Technical Account Managers who have deep technical expertise and can provide product-specific technical best practices. - Your Okta account team will gain a deep understanding of your business goals to amplify the value you get from Okta’s solutions as your identity needs grow and evolve.