Puzzel Contact Center as a Service (CCaaS)
How It Works
Connected experiences across channels By using the latest cloud-based technologies, our Contact Centre platform provides customers with a seamless experience across all channels. Customers have the freedom to easily move across channels or from self-service to assisted service without ever-changing devices or experiencing any disconnection. Agent Productivity By harnessing the power of artificial intelligence, our Agent Assist technology helps agents fill in any knowledge gaps and provide an outstanding level of customer support. New recruits are on-boarded quicker, and old-hands supplement their knowledge with the latest information. Our Agent Assist technology analyses written and verbal conversations and instantly suggests the best possible answers based on the topic and context. Agents interact with a familiar chatbot interface which operates like an intelligent Virtual Assistant or Knowledgebase.